What quality means here
Quality is the specification you agreed, delivered as agreed and documented so it can be proved. Where testing or third-party inspection is required, it is arranged as part of the order rather than offered as an extra.
Quality and supply process
Nine stages from enquiry to delivery follow-up. Steps may vary depending on the product, supplier, destination and commercial agreement.
From enquiry to delivery
Written out in full, because the gap between a good trading experience and a bad one is almost always in steps four to seven.
Buyer enquiry
Received by form or email. Product, quantity and destination are the three details that determine everything downstream.
Requirement review
Checked for gaps and contradictions before a supplier sees it. Unclear points are raised now, not later.
Product and supplier search
Options identified and shortlisted on specification match and the documentation each can issue.
Specification confirmation
The agreed specification is written down and confirmed with you. This document governs the order.
Commercial quotation
Price, packing, lead time, incoterm and validity. Anything unconfirmed is listed as unconfirmed.
Order confirmation
Commercial terms accepted in writing, including inspection arrangements and what happens on rejection.
Documentation coordination
Commercial, transport and, where applicable, certificate or permit documents prepared and checked against destination requirements.
Logistics coordination
Transport booked to the agreed terms, with packing verified against transport mode and destination conditions.
Delivery follow-up
Consignment tracked to arrival, with documentation queries handled through to clearance.
What is not claimed
IMPX holds no quality certification that is published on this website. Where a supplier holds a certification, their certificate is passed on as issued. No certification is claimed on a supplier's behalf and none is implied.
Process steps may vary depending on the product, supplier, destination and commercial agreement. This page describes the standard approach, not a contractual commitment.
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